Steps in issuing a clearance certificate in the UAE

Who among us has not been compelled to complete any type of government transaction or benefit from the legal services provided by the state! Whatever the purpose of these transactions, most of them require the submission of a clearance certificate. 

For example, if you are going to issue a commercial license in Dubai in order to open a project or business in Dubai, you will need to issue a clearance! We will talk about how to issue a clearance certificate from various government agencies in each of the emirates of the country in our article.

What is a clearance certificate?

Before we start talking about issuing a clearance, we will give you an overview of the concept of clearance and why we need it. The clearance of liability is a legal document that raises from its owner any previous claim or seizure of an asset and property, and it is issued once the required value is paid or the provision of services is completed and all accounts are settled, and it is also issued as a certificate of payment of any other type of debt.

We will talk about the types of clearance certificates that can be issued in the different emirates of the country, including Abu Dhabi, Dubai, Sharjah, and Ajman.

Clearance Certificate in Dubai

Residents of the Emirate of Abu Dhabi can issue various types of clearance certificates from government agencies, through several simple steps, which we will mention for you in this section.

Clearance Certificate from Dubai Abu Dhabi Customs

Those wishing to issue a clearance certificate from Abu Dhabi Customs must submit the application through the available channels, and then simply obtain a clearance certificate.

You can contact the General Administration of Customs on this number 02 810 2000 to find out more matters related to the issuance of the clearance certificate.

Traffic Clearance Certificate from Dubai

You can request a clearance for accidents in Abu Dhabi from the Abu Dhabi Distribution Company in order to get rid of any seizure, infringement, or damage to property or assets as a result of a specific accident, in accordance with the laws and procedures followed in the company.

Steps to complete the service

• Contact the number (800 2332) or appear in person to open a clearance application due to accidents
• Receipt and review of the application
• Check the request
• Sending a maintenance team to the scene of the accident in the presence of the superintendent to prepare the report and determine the fine
• Closing the application after determining the value of the fine and paying it

It is worth noting that all you have to do is submit an assistance report to traffic systems.

Vehicle clearance certificate

The service of requesting the issuance of a clearance certificate for a vehicle provides individuals and companies with the ability to obtain a certificate proving that the vehicle does not have any restrictions or entitlements.

Terms of service

• The presence of the person concerned in person or a person acting on his behalf by an official agency
• Paying all fines and restrictions on the vehicle
• The vehicle should not be mortgaged to any party

Steps to complete the service

• Submit a vehicle clearance certificate request and the required documents through the available channels
• Pay the prescribed fees
• Receipt of Clearance Certificate

It should be noted that the required documents are the Emirates ID and vehicle ownership, and 100 dirhams are paid as fees.

Clearance for drivers

This service enables companies that regulate the operation of taxis and limousines to request the issuance of a clearance certificate for drivers indicating that there are no violations or complaints submitted against them to the Integrated Transport Center in Abu Dhabi.

Terms of service

• The company’s representative must come to one of the customer happiness centers
• The prescribed fees are deducted from the amount deposited for the operating company in the Integrated Transport Center in Abu Dhabi

Steps to complete the service

• Submit the application and the required documents via the available channels
• Print the certificate through the system

As for the required documents, it is necessary to provide those in charge of the service with a list of the drivers’ names and pay 20 dirhams as a fee for requesting the issuance of a clearance certificate for drivers through a bank transfer.

You can contact the Integrated Transport Center at 02 656 6666 for more details.

Request to issue a Clearance Certificate from accident damages

You can apply for a clearance certificate from accident damages to be submitted to the police in the event of damage to private property in the emirate, such as parking lots and traffic lights due to accidents.

Steps to complete the service

• Submit the required documents and information at the Customer Happiness Center
• Pay the required amount that is evaluated in the Damage Assessment Report issued by the Integrated Transportation Center
• Receipt of Clearance Certificate

As for the required documents, the center must be provided with the following documents:

• Car ownership
• Emirates ID
• Accident report

Request to issue a Clearance Certificate from traffic offenses

The service of requesting the issuance of a clearance certificate from traffic violations is available for individuals and commercial establishments in Abu Dhabi, and it is required that all traffic violations be paid before issuing the certificate.

Steps to complete the service

• Submit the application via the available channels
• Receive the clearance certificate via e-mail

As for the required documents, the center must be provided with the following documents:

• Car ownership
• Emirates ID
• driving license

Clearance in Dubai

The clearance issuance services vary in Dubai and include clearance from customs and others from the police, as well as several other government agencies in the emirate, and we will mention to you the most prominent of them in this part of the guide on issuing a clearance in the UAE.

Issuance of Clearance Certificate from Dubai customs

Dubai Customs Authority provides clearance certificates to dealers in several fields, namely:

• Company abolition
• The company
• Change of owner
• Cancel the customs code
• Add a partner

These services can be used around the clock from the Dubai Customs website or the mobile application on Android and iPhone, and the service can also be used in customs service centers.

The required documents

The following are the documents required to issue the certificate, namely:

• A letter from the company including the customs code
• A copy of the passport of the company owner or his representative
• A copy of the commercial license

In the event that the license owner is not present, the following documents must also be provided:

• Authorization
• Partnership Certificate
• Letter from the licensing authority

Service fee

Below are details of the service fee, which are:

• Service fee: 100 AED
• Knowledge and Innovation Dirham fee: 20 AED for any service over 50 AED
• In the event that a customs audit or any customs transactions are required, 3,000 AED will be added

Steps to complete the service

• Submit the request through the available service delivery channels
• Pay the fees due
• Receive the customs clearance certificate

Traffic Clearance Certificate from Dubai

Those wishing to issue a clearance from Traffic in Dubai can benefit from this part of our article.

Steps to complete the service

First, fill in your vehicle information or driving license on the Dubai Police Clearance website, then confirm your phone number and email, then confirm the activation code and receive a traffic clearance certificate from Dubai Police.

Request to issue a vehicle clearance certificate

Residents and citizens can request the issuance of a vehicle clearance certificate, as this service indicates that there is no restriction or foreclosure on the vehicle, in addition to not entitled to any violations.

The required documents

Individuals are required to bring the following documents:

• Emirates ID card
• Vehicle ownership

As for companies owned vehicles, the following documents must be brought:

• Vehicle ownership
• An official letter approved by the company in Arabic
• A copy of the commercial license
• Letter of credit, signature, and authorization

Steps to complete the service

It should be noted that the service can be accomplished through several means, which are through the website, the smart application, kiosks, customer happiness centers, service providers, or call centers, and we will explain the steps for each method in detail.

• Website or smart application
  • Log in to the personal account
  • Apply for a clearance service
  • Pay the fee by credit card
  • Delivery companies in Dubai at an additional cost of 25 AED

• Stalls
  • Choosing electronic services in one of the kiosks in the emirate
  • Choose a certificate issuance service
  • Payment of fees
  • Receive the certificate from a printer device at the kiosk
• Customer or service provider happiness centers
  • Submit the required documents at the service center
  • Payment of fees
  • Receive the certificate
• Call centers
  • Contact the following number: 800 9090
  • Provide the employee with the vehicle plate numbers
  • Pay the fees by credit card
  • Receive the certificate through the Customer Happiness Centers in Deira or Al Barsha or via e-mail. You can also benefit from services at an additional cost of AED 25.

It should be noted that the presence of the person concerned or his representative is required, and all traffic offenses must be paid before obtaining the service. The service fee is AED 100, and the innovation and knowledge fee is AED 20.

DEWA Clearance

A clearance certificate can be issued upon completing the payment of the amount due for the final bill when visiting the DEWA website.

Steps to complete the service

• Submit and fill out the application online
• Attach the required documents, which are:
  • Emirates ID card or a copy of the passport
  • Commercial license
  • The customer’s account number
  • Final bill settlement
• Choose to review the request and notifications after receiving a short message over the phone or via e-mail
• Provide the service

Clearance in Sharjah

As for the Emirate of Sharjah, a clearance certificate can be issued by several government agencies, and we will mention the most prominent of them in this section.

Clearance from Sharjah Electricity and Water Authority

A clearance can be issued to each of the owners, the employer, or the Real Estate Registration Department from the Sharjah Electricity and Water Authority.

The required documents

• Subscriber account number
• A copy of the Emirates ID card
• Title deed for the owner
• The original lease contract for the lessee

Steps to complete the service

• Submit the application at one of the service centers and attach the required documents mentioned above
• The service person inserts the last readings into the system and creates the invoice
• Pay the dues and receive a clearance certificate valid for 15 days

It is worth noting that the service fee is 20 AED.

Clearance from the Municipality of Kalba

A clearance for housing contracts can be issued in the event that the contract ends and the tenant is absent, according to the owner’s pledge or by judicial order from the enforcement department.

The required documents

• A letter from the landlord and tenant within 15 days of signing the letter from both parties
• A commitment letter from the property owner in the event that the contract expires and the tenant is absent after 15 days have passed from the end of the housing contract
• Clearance letter from the implementation department

Steps to complete the service

You must go to the Tenancy Contract Authentication Section in order to apply for this service.

Clearance in Ras Al Khaimah

Issuing a clearance certificate

Individuals, companies and commercial establishments can request the issuance of a clearance certificate for traffic violations.

Steps to complete the service

• Create an account or log in
• Fill out the electronic issuance of a clearance certificate from traffic violations
• Submission of the application
• Receive the order through a delivery company

Federal Electricity and Water Authority

The Federal Electricity and Water Authority provide its services to the Northern Emirates, and we will present to you in this part the steps for issuing electricity clearance in Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah.

This service can be used through the application available on online stores or the Federal Electricity and Water Authority website, as well as service delivery centers, and it should be noted that application for the application or website is free, while the application fee in service delivery centers is 50 AED.

The required documents

• A copy of the identity card or proof of identity
• A true copy of the ownership of the property for the owner
• The rental contract for the lessee
• A true copy of the commercial license for commercial and industrial establishments (if the application is submitted at the service center)

Steps to complete the service

It should be noted that the service can be performed via the website, smart application, or service delivery centers.

• Submit the application at the service center
  • Fill out the application, attach the required documents, and pay the fees at the service center
  • The reader takes the reading and cuts off the service
  • You will receive a text message with the amount due for payment
  • Receive the certificate within 3 days
  • Pay the liquidation amount and receive the certificate
• Website or smart application
  • Choose the service from the list of electronic services
  • The reader takes the reading and cuts off the service
  • Receive the certificate within 3 days
  • Pay the liquidation amount and receive the certificate using electronic means such as a credit card